Privacy Policy

This Privacy Policy describes how Puzzle collects, uses, and protects your information, including with respect to SMS communications and health data.

SMS Messaging

SMS

SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes.

SMS For Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

Upon consenting to receive text messages from Puzzle, you may receive communications related to your health. Please note that standard messaging disclosures apply.

Message Frequency

Our SMS message frequency is estimated to be 1–2 text messages daily across all users.

Potential Fees for SMS Messaging

Carriers may charge fees for each message sent or received. These fees can vary based on the carrier's pricing structure and whether the message is sent domestically or internationally.

Opt-in Method

Customers may opt-in for SMS messaging from Puzzle through our website puzzlehealthcare.com/contact. They will find an intake form with an optional check box that says: "Do you agree to receive texts from Puzzle? Message frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our privacy policy at puzzlehealthcare.com/policy." This consent agreement will not be shared with third parties and affiliates for marketing purposes. No SMS communication will be initiated without customer consent.

Opt-out Method

Customers can opt-out of SMS messaging from Puzzle by replying STOP at any time to any received SMS message. Once opted out, they will receive no further SMS communication. Customers can opt back in at any time by replying START.

Standard Messaging Disclosures

Data Security

Security Measures

  • We employ state-of-the-art encryption and data protection methods.
  • Access to personal and health information is strictly controlled and limited to authorized personnel.
  • Regular security audits and assessments are conducted.

HIPAA Compliance

  • Puzzle adheres to the standards set by the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.
  • We implement policies and procedures to ensure the confidentiality, integrity, and availability of protected health information.

Patient Rights

  • Right to Access: Patients can request access to their health information.
  • Right to Amend: Requests to correct or amend health information can be made.
  • Right to an Accounting of Disclosures: Patients can request a record of certain disclosures of their information.

Data Retention and Disposal

  • Personal and health information is retained in compliance with legal, regulatory, and professional standards.
  • Secure methods are used for the disposal or anonymization of personal information once it is no longer needed.

Policy Updates

  • This policy may be updated to reflect changes in our practices, technology, or legal requirements.
  • Notice of significant changes will be provided through our website or direct communication with clients.